A strong work ethic. Don’t respond to a job notice saying it’s with MSPA. Common mystery shopping scams come from the following names. We know you’re an expert at what you do, let us be your expert in evolving your customer experience and taking things to the next level. Hours worked per week/ per assignment are far beyond what is actually paid in salary, because the position is salary based. I have then my driver license already, but now they are asking for my credit card which makes me feel like it’s kinda sketchy. We have included instructions for the above browsers if you are uncertain as how to enable cookies. A couple things to keep in mind. Shoppers Critique International (SCI), a division of Reality Based Group, has devoted over 40 years to helping companies lead with the best customer experience through its mystery shopping evaluation services. They’re big on video mystery shopping, but they conduct almost any kind of mystery shopping service you could imagine. Solutions we know will transform your banking business. RBG is a customer service expert who specializes in improving the total customer experience. Edited. You are given too many assignments in a short period of time, which is extremely stressful. These sections commonly change each month and you must evaluate those specified, although you can do personal shopping while you’re gathering information for. Salary information comes from 2 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Tools. Furthermore, the following are some actionable ways automotive mystery shopping data can improve your business: Optimize your hours. MSPA doesn’t hire or advertise for mystery shoppers. Our mystery shopping programs provide simple, objective observations of your staff and operations through the eyes of professional, undercover shoppers. Data collection is just the tip of iceberg at RBG. Last week I got 2 envelopes in the mail with tracking numbers, a letter saying to deposit into your account keep 200 and buy $800 in I'm at cards as a mystery shopper. 05/11/2023. Virtual Reality. Read employee reviews and ratings on Glassdoor to decide if Reality Based Group is right for you. Get In Touch With Us. The managers have no training and are thrust into the job. All mystery shoppers who elect to be paid via PayPal are paid on the 20th of the. Looking for mystery shopping opportunities? If so, RBG has a solution for you. Most storage unit mystery shopping clients also offer climate-controlled units, so shoppers must be prepared to answer questions about their belongings. Reality Based Group Scam. With About Face, they have been in the industry for more than 20 years and its pay rates seem to be a bit higher than other options. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. As a reminder, please see below for all of the great new. Get info about our mystery shopping services & get a quote. They are scams. First, here’s a little bit of background. Our mystery shoppers who elect to be paid via direct deposit are paid on the 10th of the month following the date of shop submission. You are not logged into this Mystery Shop Provider's system. Report RBG works closely with their home builder mystery shopping clients to help them soar to the top of their game and stay there. Shoppers Critique International (SCI), a division of Reality Based Group, has devoted over 40 years to helping companies lead with the best customer experience. Beth442 New Participant 3m September 17, 2023 09:09PM. We will never ask you for your personal information outside the Field Agent app, nor will we ask you to. They pay monthly via PayPal or direct deposit. About Face. Mystery shopping companies in the US generate close to $2 billion a year, and mystery shopping companies like RBG continue to thrive in a highly competitive environment through constantly. Mystery Shopper; Video Scout; Manager; Scout; Store Shopper; Discussion topics at Reality Based Group. comJobSlinger is not a mystery shopping company and does NOT employ shoppers or handle the assignment or the payment for shops listed on this site. Press/ Blog Subscribe to. RBG collects and evaluates data in several ways to help you get the most out of our mystery shopping program. RBG started originally as GAMEFILM, the world’s. Tell us a little bit about your business. RBG Shoppers are Focused on Quality. iwashumantoo • 1 yr. I just received a payment from RBG - but when I log into my account on their site, I cannot match up the payment, which appears in total, to which shops are included in that payment. Market Force. Mystery Shopping Company Discussion; Quick RBG question. You’ll use your keen observation skills to assess personal. Shopping opportunities are being constantly updated and the above may only reflect a partial list of our mystery shops in your area. Virtual Reality. RBG collects and evaluates data in several ways to help you get the most out of our mystery shopping program. We would like to show you a description here but the site won’t allow us. . Flexibility. Mystery Shopping in Austin, TX. 0040 | jmoncivais@realtybasedgroup. A selection of our clients that are truly committed to continuous improvement and who enjoy the largest ROI using RBG's mystery shopping. Shop, get paid, repeat. Those figures climbed from 22% to 36. This is just one of many ways we make sure that you have all the resources needed to help make you a successful mystery shopper. Reply. Please report any fraudulent listings via our contact form. At RBG, we want to make sure that you have all of the resources you need to become a successful mystery shopper. The Worldwide Leader in Mystery Shopping Software Used by over 150 mystery shopping providers, over 18,000 companies and over 3 million shoppers, SASSIE unlocks your company’s potential to: • Win New Business • Develop Unique Services • Maximize Staff Efficiency • Obliterate the Competition It’s time for your technology to go world class. 00 Million in revenue and 94 employees. At RBG, we want to make sure that you have all of the resources you need to become a successful mystery shopper. Audits. BestMark is one of the biggest mystery shopping companies, so you can be sure that you’ll get some jobs from them! Your pay depends on the jobs you accept, and they have many industries on the site. Learn about popular job titles at Reality Based Group. Do check the job against the online list of reported scams maintained by MSPA Americas. First with the Recruiter, then Operations. Reply. You can’t find a better deal than that. iSecretShop (Most mystery shopper jobs on the platform pay around $5) iSecretShop is a mystery shopping platform that offers both an app and desktop browser. • Erik Diehl. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. RBG is legit, but scammers use the names of real MSCs to scam people. • Gerard Boyles. Coyle Hospitality Group 244 Madison Ave #369 New York, NY 10016 Email: [email protected]. They’re learning to get even better by getting a third party perspective, because you can’t fix a problem you don’t see. This website and/or its third-party tools use cookies, which are necessary for their functioning and required to achieve the purposes illustrated in the Cookie Policy. shopping@ipsos. Making purchases and compiling receipts. Report Mystery shopping scorecard design is crucial to your success. Confero. Mystery shoppers with this company have collectively completed more than 100,000 jobs and more than 1,000,000 surveys. On average, you can expect to earn about $12 per hour as a mystery shopper with RBG. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video. “The average mystery shopper is going to be someone who does it part-time, after work (and) on the weekends,” said Josh Stern, CEO of Reality Based Group (RBG). We invented video mystery shopping with GameFilm. Mystery shopping jobs are pretty plentiful, too. I have done 27 shops for RBG so far in 2023. • Erik Diehl. We are doing our part to report these scammers, but we need your help!How to avoid secret shopper scams. Focus on the Customer ExperienceThe Foundation of Great Customer Service is Knowledge. In business for more than 30 years. Home AboutAdditional Customer Service Solutions for Restaurants. Reality Based Group has an overall rating of 3. And I applied yesterday at LinkedIn they responded today. RBG collects and evaluates data in several ways to help you get the most out of our mystery shopping program. Reality Based Group’s Post Reality Based Group 1,422 followers 6moBetween calls and reports, you can expect to spend about 20 minutes on a job, and you’ll pay somewhere in the ballpark of $15 (sometimes more, sometimes less). Search online for the outfit's name along with words such as “review,” “complaint” or “scam. Real Feedback™ Real Feedback™ takes the customer satisfaction survey to the next level with RBG’s tried and true techniques. Over time, we have only gotten better at it and provide the most in-depth perspective on how to improve your customer service. Through working closely with our clients, each RBG mystery shopping report is customized to meet individual business needs. 1. CONGRATS Alin and Ella at…Our new login pages are live! We know you’ll love how these new pages are more mobile-friendly and integrated with Theme Commander. Whether we’re using video mystery shopping or price auditing, we make sure to evaluate your business from all angles so you can get a complete and accurate measure of the data you’re using for evaluation. RBG’s mystery shopping solutions catapulted Cinnabon to unprecedented heights in guest experience. ” RBG estimates there are 1,500 mystery shoppers in Austin and 10,000 in Texas. RBG offers ecommerce mystery shopping solutions that fit your needs. Reality Based Group is the industry leader in mystery shopping for eCommerce businesses & sites. Be sure to check Shopmetrics and Sassie for opportunities in your area. 990. Secret Shopper. Salary Details for a Mystery Shopper at Reality Based Group Updated Oct 15, 2023 United States United States Any Experience Any Experience 0-1 Years 1-3. Shop. Ipsos: (formerly GfK and Maritz): Offers a wide variety of shops in many. Reality Based Group is one customer experience firm, specializing in mystery shopping related, video mystery shopping, interviews, pricing audits, & more. End up feeling overworked and underpaid. With RBG, you benefit from our closed loop mystery shopping and customer experience solutions. You may have to assess an agency through a telephone interaction, in-person visit, or a combination. BBB File Opened: 1/18/2010. Mystery shopping is a great way to measure, analyze and improve the customer experience you deliver your customers and offers many insights and benefits. We don’t just collect data, we measure, analyze and make it work for you. All of our programs are tailored to your objectives, while delivering ROI. From valet to check-out and everything in between, let RBG help you deliver the type of customer. They complete tasks at an assigned location, such as returning an item or purchasing a product. The average Reality Based Group salary ranges from approximately $32,000 per year for Mystery Shopper to $99,000 per year for Operations Associate. Robin was a good scheduler, she followed the rules, treated shoppers with respect, and when she had to say no, she did, without being rude, condescending, treating them badly or cheating them out of money. Mystery Shopper 3 reviews; Video Scout 3 reviews; Manager 2 reviews; Marketer 1 review; Operations Administrator 1 review; Reality Based Group Reviews by Location. We know hospitality mystery. By asking if you’re measuring actionable, revenue-driving behaviors and identifying which behaviors have the most impact on your success, you can make the most out of your retail mystery shopping program. Get info about our mystery shopping services & get a quote. You got nothing but a mediocre smart phone with terrible service, and $200 in your pocket. BarefootBliss 500 6y . Mystery shopper is a great part-time and full time jobWelcome To PrestoMap! Find. We stay committed to helping businesses like yours gain insights and gain a competitive advantage through Mystery Shopping. For over 20 years, Reality Based Group has been delivering Real Feedback™ surveys over the phone or on the web. SCI has managed numerous programs for us and has consistently delivered actionable results in a user-friendly reporting system. If you want to learn more or withdraw your consent to all or some of the cookies, please refer to our Cookie Policy. We stay committed to helping businesses like yours gain insights and gain a competitive advantage through Mystery Shopping. Reality Based Group provides simple, objective observations of your staff and operations through the eyes of professional, mystery shoppers. Reality Based Group founded video mystery shopping 23 years ago in order to provide companies a way to monitor their customers’ experience from their unique point of view. The "Most Likely Range" represents. realitybasedgroup. Mystery shoppers sometimes get comfortable with evaluating a certain brand and stick with that company because they’re familiar with the report formats and. They have assignments at hotels, restaurants, resorts, call centers/customer service departments, and more. Apartment mystery shopping is an anonymous evaluation of the on-site leasing personnel and property as seen from the renter’s viewpoint. © 2023 BestMarkSign in Client portal. Home; About. No. Encompassing many data collection methods, RBG can evaluate your business a number of ways. 369 Following. And if you get a big check for work you haven't done yet, no matter who it's from, you will be very, very sorry if you cash it and follow the instructions that come with it. A typical project involves the evaluation of one of our client’s businesses through in-person visits, telephone calls, web-based inquiries, or other means by serving as a typical. A free inside look at company reviews and salaries posted anonymously by. Focus on retail and restaurants. RBG collects and evaluates data in several ways to help you get the most out of our mystery shopping program. How to Enable Cookies Instructions: PDF WordFAQ. RBG collects and evaluates data in several ways to help you get the most out of our mystery shopping program. Unlike traditional methods that rely on written reports, our video mystery shopping captures real-time interactions discreetly and objectively. karen at rbg/rlms. It’s easy to qualify as a mystery shopper at RBG because they offer many different opportunities. RBG Mystery Shopper Testimonials. Serving my area. We take tremendous pride in the level of service that we extend to our shoppers and we are grateful for having such a wonderful network of talented and dedicated mystery shoppers. RealityBasedGroup or popularly known as RGB is also a member of MSPA. ED medications interact adversely with some other medications, most notably nitrate-based drugs, such as those used to treat erectile wht is viagras generic drug dysfunction (Viagra, Cialis, and Levitra, for example), counterfeit versions of. No. Our government mystery shoppers operate with quality so you can trust the feedback they provide. 5103. These women have EARNED their reputations. Find top employees, contact details and business statistics at RocketReach. 877. Training. AboutFace works with leading brands across North America, and our 20+ years of experience and A+ rating from the Better Business Bureau makes us one of the leading customer experience firms in North America. This isn’t one size fits all, this is one size fits you. the magic really begins. Using solutions like written mystery shopping, video mystery shopping. Data collection is just the tip of iceberg at RBG. CAPTCHA. This transaction allowed both companies to grow their. Scammers will often recruit “mystery shoppers” using a check or money order sent to your home. Get Started. As an RBG shopper, the typical step after confirming assignments for restaurant mystery shops is reviewing the shop guidelines. ”. Search online for the outfit's name along with words such as “review,” “complaint” or “scam. I've done many shops over the years for RBG and they have always been gone through editing quickly, some so fast you wonder if the report was even fully read, lol! I did a high out of pocket shop. Congratulations on reaching one of the country’s most renowned mystery shopping service companies. Sentry Marketing Group is a leading provider of mystery shopping, customer feedback and merchandising services. Reality Based Group. Tell us a little bit about your business. Reality Based Group (RBG) is a rapidly growing mystery shopping company that’s acquired several competing companies in recent years, including Shoppers’ Critique, GuestCheck, Strategic Reflections, Nortin Norris, and Shoppers’ View. Shoppers Critique, a division of Reality Based Group (RBG), is not only the first choice of many of America’s most well known companies to help them attain and retain loyal customers, a large portion of our clients are also smaller companies who have been able to grow based on the information. We have provided amusement park mystery shopping solutions for more than twenty years, giving us both the experience and expertise to transform ho-hum customer experiences into. However, these decisions are often made at a high level and their actual execution and. shopping@ipsos. Home; About. 200. Mystery Shopping is a well-known method of customer research. The estimated total pay for a Mystery Shopper at Reality Based Group is $48,079 per year. Improve your customers’ experience today with our closed loop approach focusing on continuous improvement through clear and objective training and. No account? Create one! Loading. RBG offers ecommerce mystery shopping solutions that fit your needs. Get paid to experience the world’s leading brands! The Ipsos Mystery Shoppers are paid to act like regular customers, evaluate and report the quality of services provided at various businesses. 1 star. Sign in Client portal. ReportMystery shoppers for RBG provide all the details builders need to identify the strengths and weaknesses of their sales associates as well as better understand what prospective buyers like and dislike about the floor plans, lots, location and amenities of the houses they’re building and selling. Our team is dedicated to helping you submit the best shop report you can write. ago. I did two of the web based high end auto shops this month. More Undefeated Content. We record all of our shops in high definition and we have in-house editors to ensure that our. r/sidehustle. Up to $25 per shopping assignment: Reality Based Group: Up to $12 per hour: Shopper’s View: Up to $20,000 per year working full-time hours: SeeLevel: Up to $200 or more per day: Confero:Gain knowledge on this legitimate mystery shopping company, sign up and start making money ASAP!. RBG prides itself on recruiting and retaining the best shoppers: those that have fantastic grammar and writing skills, and the highest of ethical standards. When mystery shoppers go on assignment to your store, they analyze everything from your customers’ point of view, from site condition to greeting, service, knowledge, and parting comments. Understanding why they are important to the client and Reality Based Group gives you insight into the purpose of mystery shopping and makes the job more interesting. A one-size-fits-all approach may get standard results, but will never reach the higher ROI levels of a truly effective mystery shopping program. We understand that each industry and each company within it is different. No. We have provided storage facility mystery shopping for more than twenty years, lending you the power of a partner who knows exactly the solutions and tools that will take you to the next level. Our unique program is one of our greatest differentiators, one you can count on to deliver the objectives. Mystery shopping property management companies is as enjoyable as apartment mystery shopping, just on a larger scale. Contact UsMystery Shopping. Storage Unit Mystery Shopping. Explore how mystery shopping with RBG can help you assess your sales team from different angles and the insights that can be derived from these evaluations. Reality Based Group maintains a staff of over 50 professional editors whose sole job function is to review each completed mystery shopping evaluation for quality prior to delivery to our clients. Browse our directory of mystery shopping companies here. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. Any time you cancel a shop well in advance or can’t complete it (due to a shopping site being permanently closed, not answering phone, etc. Reality Based Group, Inc. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. SeeLevel HX is a mystery shopping company and market research services provider that can boost the level of customer experience your business provides. We work hard to guarantee we’re collecting the right data by focusing on revenue-driving and actionable behaviors. Building Convenience Store Success with Reality Based Group Mystery Shopping Services. On average, you can expect to earn about $12 per hour as a mystery shopper with RBG. Reality Based Group | 1,452 followers on. RBG has a number of storage unit mystery shopping opportunities who depend on shoppers to evaluate their facilities to help them remain. shopping@ipsos. In 2016, SCI was acquired by Reality Based Group TM (RBG), a Texas-based mystery shopping leader. Reality Based Group is a customer experience agency focused on creating meaningful, enjoyable experiences for your customers. How to protect yourself from this scam. You will have access to hundreds of opportunities to earn money and provide feedback for various businesses. Taking advantage of RBG’s veterinary mystery shopping opportunities is an excellent way to offset pet care costs without sacrificing quality. Mystery shopping drives real improvement for future customers in areas such as customer service, product selection, and cleanliness. They may even use recognizable, otherwise credible tools like JotForm and Google Drive to disguise their scam. If you have several locations, questions can address concerns unique to each shop. C. We collect in-store inventory complete with UPC, description and price. RBG’s video mystery shopping. Report Why Choose RBG Over Other Airline Mystery Shoppers? With RBG, you gain a powerful ally you can trust when it comes to delighting your customers. 3 Reality Based Group reviews. Get a Quote. RBG. News, thoughts, and musings on the evolution of Customer Experience, Mystery Shopping, and Pricing Intelligence from Reality Based Group. You can use either of these to look for and complete secret shopper jobs to. The opportunities are endless, see if you qualify to be one our shoppers. This award-winning brand delivers compliance auditing, mystery shopping, and training solutions to improve admissions and staff performance for the Higher Education industry. BestMark is the largest mystery shopping company and it has an amazing reputation. And as always, thank you for shopping with RBG! Mystery Shopping FAQ: A Deeper Dive is a blog post series just for our mystery shoppers which takes frequently asked mystery shopping questions and drills down into all of the details. Ranked one of the best mystery shopping companies with MSPA. See the examples below. Mystery shops have flexible time frames, so you can easily fit assignments into your personal schedule whether you’re still on the job, working part-time or have all day and night to shop. LiveShops. 3. | Austin TX BestMark. This award is voted on by people who complete mystery shopping jobs, and it means BARE was one of their favorite companies to work for. Customer Surveys Real Feedback™ evolves the customer satisfaction survey and gives you valuable insights into your business. BestMark. NOTE: If you’re a mystery shopper or interested in becoming one, CLICK HERE or contact our shopper help desk at help@realitybasedgroup. At RBG, we specifically concentrate on actionable behaviors that can be trained and coached to for the greatest positive impact on the customer experience. At Reality Based Group (RBG), we take into account the specific details of your business when creating your program. Profile; 545 posts; September 20, 2023 01:24PM. RBG’s apartment mystery shopping assignments evaluate small to large apartment complexes, duplexes, and other multi-family residential dwellings. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Then, they’ll request you return a certain amount of money back. RBG’s bank and financial services mystery shopping programs help banks stay competitive by measuring and improving their overall customer experience. ago. Mystery Shopping Discussion; RBG Scam?? Or nah?? pinchers81 250 7y . Do research a company that offers you a secret shopper gig. Press/ Blog Subscribe to. 's Phone Mystery Shopping, Premier Healthcare Management improves the customer service for prospective clients calling in. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. Whether it’s video mystery shopping or a pricing audit, RBG has access to the most qualified shopper database and trained professionals in the industry so you can count on the data you’re using for evaluation. We stay committed to helping businesses like yours gain insights and gain a competitive advantage through Mystery Shopping. Mystery Shopping Our mystery shopping programs allow you access to simple, objective observations of your staff and operations—through the lens of professional, undercover shoppers. If so, RBG has a solution for you. Mystery Shops. 9500 Arboretum Blvd Ste 120, Austin, TX 78759-6328. 275. We think about your scorecard questions from the perspective of whether the answer is measureable and actionable. From 1 to over 3000 locations we can tailor our programs to fit your needs. Mystery shopper Isaiah4031a stated, “Just a quick shout out to Tracy at RBG. Get SASSIE shop offers on your phone with Shop Notifier! Available on iPhone and Android. of Clients Served: 2,000+. This transaction allowed both companies to. RBG is legit, but scammers use the names of real MSCs to scam people. As a Secret shopper, get money for improving service quality. Delight your customers, drive revenue. We concentrate on your objectives from the start, so you can delight your customers and improve the bottom line. What Others Have to Say: Mystery Shop Forum has had some fellow shoppers state some really great things about RBG. Confero: Works with well-respected brands across the US. We value our mystery shoppers and we take tremendous pride in having the best shoppers in the industry. But this is a city unlike any other –– with over 100,000 shade trees planted throughout, Atlanta has been recognized as “the most heavily forested urban area in the. Our casino mystery shopper services work hard to help you do that with our expert solutions like video mystery shopping, written mystery shopping, phone mystery shopping, customer satisfaction surveys, and more. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. Training. Reality Based Group’s video mystery shopping service is an effective solution to this challenge. We have more than twenty years of experience and the unique approach you need to make sure your guests can truly leave their stress at the door. To apply, you’ll need to be at least 18, have internet access and have good written communication skills. Gift giving, for many, is the best part of holiday celebrations. Reality Based Group provides convenience store mystery shopping solutions that help businesses maximize the return on their mystery shopping investment. The estimated total pay for a Mystery Shopper at Reality Based Group is $54,822 per year. If you are unsure which platform holds your current assignments, contact mystery. RBG sales is a professional and well-regarded…See this and similar jobs on LinkedIn. Tell us a little bit about your business. Shoppers Critique International (SCI) was founded over 40 years ago as a mystery shopping evaluation service focusing on excellent customer service across a multitude of industries and sizes. RBG takes mystery shopping to new heights with our video mystery shopping solutions. We have some of the best mystery shoppers in the industry and we always go the extra mile to ensure their success and satisfaction. Reviews from Reality Based Group employees about Reality Based Group culture, salaries, benefits, work-life balance, management, job security, and more. Whether it’s video mystery shopping or a pricing audit, RBG has access to the most qualified shopper database and trained professionals in the industry so you can count on the data you’re using for evaluation. The company was given a Shopper’s Choice award from the MSPA in 2019. Ashburn Mystery Shopping. I have done 27 shops for RBG so far in 2023. How to Enable Cookies Instructions: PDF Word Hours Monday 8AM–6PM Tuesday 8AM–6PM Wednesday 8AM–6PM Thursday 8AM–6PM Friday 8AM–6PM Saturday Closed Sunday Closed. Video Mystery Shopping FAQ. as often as you need while conducting the test, and beyond into your mystery shopping journey. • Thomas Watt. Let us know how we can help you take your customer experience to the next level. com. The last one was on September 7th. MSPA Americas 650 North Alafaya Trail, Suite 101, #780334 Orlando, FL 32828Hotel mystery shopping companies can help you identify how these interactions are unfolding and whether your operations and procedures are translating into action as you intended. Please click here to login. Location of Corporate Headquarters: Austin, Texas. Edited. Business Started Locally: RBG’s insurance mystery shops offer opportunities to explore rates and terms and evaluate customer service for a wide range of insurance services including coverage for autos, motorcycles, RVs, boats, home, fine jewelry and commercial property. “ I wanted to take a moment to let you know how much Lexus appreciates the nine (9) years of partnership with Shoppers’ Critique International (SCI), a division of Reality Based Group. Mercantile Systems. Financial services written mystery shopping is perfect for assessing new customer feedback and your employees’ efforts to gain. Just logged in to my account with Shopper's Critique and saw this on their announcement page: SCI is excited to announce we have recently merged with Reality Based Group (RBG), another prominent mystery shopping company. The platform records the entire shopping experience, providing clients with a complete view of the customer’s journey while maintaining the mystery shopper’s anonymity. ReportAny non profit mystery shopping company can collect data, but it takes the experience and expertise of a partner like RBG to collect the right data – the data that’s going to work for you. Training. Accept.